FAQ

Procedure for deleting an account and personal data

Account cancellation for the LEPŠIA.TV service is carried out by sending an email request to podpora@lepsi.tv.

Personal data is deleted in accordance with the GDPR, namely

  • First name, surname, address, telephone number, email, company, company registration number
  • Keys for automatic payments

The following are retained

  • Certain technical data (IP addresses, device ID, masked payment card number) for the purpose of detecting repeated eligibility for discount promotions
  • Invoices and personal data on invoices for the purpose of complying with legal obligations
  • Channel viewing data for the purpose of contractually providing data to the channels
  • Content of communications with customer support